Feedback Manager

Solutions
Feedback Manager

Gather customer experiences with a powerful customer feedback tool that will have your clients seeing stars.

Turn customer experiences into stars

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. You know that it’s important to capture your customer’s feedback, but how do you do it in an automated way? Don’t worry we’re here to help and we’ve got you covered…

With Feedback Manager, you have the power to gather customer experiences to boost your online star power and drive more business. You can easily win the trust of new customers, collect their valuable feedback and show up where they are looking. Be merry as we deliver to you a powerful customer feedback tool that will have your clients seeing stars.

How Feedback Manager Works

Collect Data

When a customer visits your website or business and successfully converts. Be sure to collect their phone number or email.

Upload Data

After completing a sale and delivering exceptional service to your customer, proceed to upload their information one at a time or in bulk.

Send Request

Complete the upload, craft a nice review request message in your dashboard and send to customer via email or sms in bulk or one at a time.

Get Review

Customer responds to your review request message via sms or email by sending you a nice review. And follow up email is sent if no review is left.

Ratings Grow

Publish review across multiple platforms and watch your review volume and star rating grow while your business shines in local search.

These tools automate the process for you

01

SMS Request

Craft a nice review request message in your dashboard and invite customers to leave feedback via text message.

02

Email Request

Craft a nice review request message in your dashboard and invite customers to leave feedback via email.

03

Request Metrics

Keep track of performance & see how many requests have been sent, click through rates, request status, etc.

04

Customizable Templates

Choose from a list of set templates or customize our templates to match your branding.

05

Customizable Review Widget

Customize and display the Review Widget on any website to conveniently ask for feedback from customers.

With Feedback Manager you can...

Reach your customers wherever they are

Feedback Manager gives you the flexibility to request reviews on the medium that works best for your customers either through text message or email.

Help your business shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your business show up in search so new customers can find you.

Build a targeted presence across popular review sites

Make sure your reviews show up where your customers spend the most time. Focus on collecting feedback on the customer review sites that impact your business.

Collect feedback to better your business

Ensure your customers are getting what they want and expect. Invite them to share their experiences so you can put their valuable feedback to work for your business.

Use happy customers to win new customers

Leverage the voice of brand champions to improve your online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know you can be trusted.

Because we believe businesses should have the ability to...

Request feedback from their customers for services rendered

Participate in online conversations about their business

Ask customers for reviews online, and address negative feedback offline

ALL FEATURES

Insights Overview

On the Feedback Manager dashboard you can see immediate ROI. It allows you to keep track of your review requests; see info like how many requests have been sent, click through rates, and request status, all in realtime.

Review Widget

But sending email or SMS reviews isn’t where Feedback Manager’s capabilities stop! You can also collect reviews conveniently on your website as well. Customize the widget to suit your website and quickly embed. it’s that simple to get even more reviews.

Manage Customers

In the Customers tab, you can import customer information one at a time or in bulk. You must include a phone number or an email address so that the request can be sent. From this page, you can also see at a glance the status of your most recent sent requests, so you know who to target next!

Add customers in bulk to save time
Import a bulk csv file or add customers one at a time
Include phone number or email address
Add a tag to help classify the customer
Keep on top of the status of the review request

Manage Templates

With Feedback Manager you have the power to generate more reviews and increase your review ratings. With a couple clicks, your can reach your customers via email or text and collect reviews on the sites that are most important to your business. These SMS and email templates are customizable, so you can alter them to fit whatever branding you need.

Send email or SMS review requests
Create unlimited email or SMS templates
Include a link to preferred review site
Customize templates to suit your brand messaging
Edit follow up email to re-engage customers

PRICING

Transparent & Flexible Pricing For Your Comfort

Express
Popular

Pro

	Express	Popular Pro
	$15 / Month	$40 / Month
Reporting You will have access to see and track key metrics on the dashboard to see your online review management performance	Executive Report	Executive Report
Onboarding We will onboard you onto our business center and provide you necessary guides on how to use the app to manage your online reviews.
Create customers	Unlimited	Unlimited
Send email review requests	15 emails / month	Unlimited
Bulk send review requests
Customize and display Review Generation Widget
Sources to request reviews on	Google, Facebook, My Listing	All sources based on configuration
Customize and save review request templates	Limit of 1	Limit of 40
Access to purchasing SMS add-ons
SMS add-on availability	US, UK	US, UK
Send an automated follow-up email
	Choose Plan	Choose Plan

PARTIALLY MANAGED

FULLY MANAGED

Express
Popular

Pro

	Express	Popular Pro
	$15 / Month	$45 / Month
Setup and Management You will be responsible for your account setup and overall management of your online review requests and responses, using every tool available to you based on your subscription plan.
Reporting You will have access to see and track key metrics on the dashboard to see your online review management performance	Self managed	Self managed
Onboarding We will onboard you onto our business center and provide you necessary guides on how to use the app to manage your online reviews.
Create customers	Unlimited	Unlimited
Send email review requests	15 emails / month	Unlimited
Bulk send review requests
Customize and display Review Generation Widget
Sources to request reviews on	Google, Facebook, My Listing	All sources based on configuration
Customize and save review request templates	Limit of 1	Limit of 40
Access to purchasing SMS add-ons
SMS add-on availability	US, UK	US, UK
Send an automated follow-up email
	Choose Plan	Choose Plan

Need more information before getting started? No worries, We offer free consultations.

FAQs

You can find answers to common concerns, questions and objections that you may have about the Feedback Manager process, offerings and service plans. If you did not find answers to your questions, you may request a free consultation

Why do customer reviews matter?

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If your business doesn’t fall into that category, there’s a good chance you are losing potential customers to your competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

Why is it important to regularly generate new reviews?

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

Does Feedback Manager require any added solutions?

Listings Manager is needed in order for Feedback Manager to access the My Listings page.

Why might an SMS request be “dropped”?

A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:

The phone number is a landline and is unable to receive text messages.
The number has blocked receiving messages from unknown numbers.
The phone associated with this number is turned off or unavailable.
The number you’re trying to send to may no longer exist.
And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.

Once a review is submitted, where does it go?

Where reviews appear depends on the option you’ve set under Review Request in the Settings tab.

If you’ve selected My Preferred Sites, your reviews will appear directly on the sites you’ve directed users to.
If you’ve selected My Listing, reviews will appear on My Listing, a page created automatically by Listings Manager.

If you are looking for an easier way to view, share, and respond to reviews left through Feedback Manager, we highly recommend also activating Reputation Manager.

What is included in this solution?

Bulk upload customers
Unlimited email review request capabilities
Bulk send emails
Send SMS review requests, available through add-ons
Bulk send SMS
Up to 40 saved templates
Review generation widget

How many email review requests can be sent per day?

An unlimited number of email review requests can be sent per day.

How many SMS requests can be sent per day?

Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.

What email address is used when I send a request?

The email address used will be in the format of noreply+businessname@smblogin.com. Your business name will be automatically substituted in for “businessname”. This email address is used in order to send the requests from our mail server which has the proper certifications for sending a bulk amount of emails without getting bounced. You will still have the ability to add a custom email to the “reply email” field in your request templates. This will allow your customers to reply to whatever email address they choose.

How can I use this on my own website?

You can embed our Review Generation Widget onto any website. To get the applicable code:

Open the Widgets tab.
In the Review Generation Widget section, customize your widget so it matches your branding or website.
Once ready, select Copy Widget Code.
You or your webmaster can paste the Widget Code into the HTML of the desired website.

Feedbacks From Our Clients Using Feedback Manager

Here is what some of our clients already using Feedback Manager have to say about the results they have seen and their experience so far with all the powerful tools packed in this software.

Frustratingly the Website template we purchased did not work how I wanted. To shorten the launch process we engaged Smartecniqs, who quickly and efficiently developed our business website and worked out the nuances of the template. Now people look at the website and comment on how professional it looks.

MAURICE DOVER

Astral Business Advisory

My studio just launched our completely revamped website and we couldn’t be happier with the way the site turned out, and our experience with Smartecniqs Digital Solutions. They transformed our old and outdated website into a modern and incredibly attractive site. My project meetings with them yielded results in a short time

OLANIYI OLAYEMI

Shahorla Beauty Studio

I have hired Smartecniqs for several web design projects for my online education platform and every time I have been more than happy with the results! Eyiowuawi goes out of his way to make sure I am completely satisfied with every element of my website. He has become a permanent part of my virtual ‘tech’ team

Feedback Manager

Turn customer experiences into stars